FREE - For Those Wanting An Exchange or Credit Note
*Service available to customers in Yerevan Only. So we can process your return, a returns form must be included within your package.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 30 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
Before Sending Your Items Back Please Check ...
- The items for return are unworn,
- in re saleable condition, complete with all swing tags & original packaging
*If the items are deemed to have been worn in an un-saleable condition upon their return, items WILL be sent back to you. Before this happens a £4.95 charge will be applied and must be paid before items are released to the courier
For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the returns procedure highlighted below
For customers wishing to return their item for a refund using one of our highlighted returns options listed above, unfortunately there is a small charge (listed above) to help cover the costs of being able to provide you with a service. This will be deducted from the refund amount due.
If you wish to use the Equator Returns Courier service the process is simple. Click the "Create Return" button in the box above and complete the email form in order to allow us to generate inform the courier of your details Alternatively you can send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange)
Once we have received this information we will inform the courier of your request as a matter if priority, and you will be sent an email from us with further instruction
*Please note that this service is currently only based to customer in Yerevan only.
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.
Our delivery address in Armenia is as below ...
If you have placed an order and have changed your mind not to worry. You can cancel or make amendments to your Walk London order before your order has been dispatched using the below methods.
(a) You can notify us by email to infoam@walklondonshoes.co.uk or call us on
+374 41 511505 before we have dispatched the goods to you
Unfortunately, where goods have already been dispatched to you, we have no way in stopping the parcel. If this is the case you can return goods to us in accordance with the clause(s) set out above.
