Our Fit Guarantee

At Walk London we want all of our customers all over the world to get the best fit possible when it comes to sizing from our footwear. As such, we have taken the steps to offer any customer anywhere in the world, free exchanges on sizes or for a different item without any additional cost. Using the collection service provided, you can take arrange for your exchange over the phone, or via email. You can get detailed information about each process by clicking one of the buttons below. 

Exchange Your Shoes Using Customer Services

You can process an exchange request by speaking to a member of our customer service team via the below methods

If you choose this method we arrange for a Returns Shipping collection for you manually using the details that you provide us. Once completed further instructions will be sent to you via email.

Next Steps

We will be notified once your parcel has been collected. As soon as we receive this notification, we will dispatch your exchanged pair to the shipping address provided on your original order. If this has changed please request an update by emailing our customer services team on infoam@walklondonshoes.co.uk

Once your new item has been dispatched you will be updated via email with a new tracking number and link.

Fit Guarantee FAQs

How Long will it take to receive my exchange?

We aim to complete the whole exchange process for customers in Armenia within a week from your item{s} being collected Typically the biggest delay in processing an exchange is the time it takes for us to receive the item back. The sooner this is done, the sooner we are able to dispatch the new item to you.

I would Like My Exchanged Item To Go To A Different Delivery Address To My Original Order

For this to happen we request that you email us the new address details before the new item(s) are dispatched. Once the parcel has entered the postal system there is nothing we can do about amending the address. We will automatically send exchanged orders to the original delivery address unless informed otherwise.

Will I Get New New Tracking/ Order Information Details
Yes! As soon as the new item(s) have been dispatched you will receive a new tracking number and courier information via email to the email address within your original order.

What Happens If I Want To Exchange My Item For A Product That Is Priced Differently?

If the new item that you have selected is more expensive than the price you originally paid, we will still process the exchange for you. If any monies are due our customer services team will email you a payment request for the difference which has to be paid before we can dispatch your new items.

If your are exchanging for a cheaper item then the difference will be refunded to you as a credit note to use against any future Walk London order.

What Happens If My New Item Goes Out Of Stock?

To help avoid disappointment, we encourage all of customers email us with information regarding their new size so we know what to place on hold for you. For customers who process an exchange using customer services, the new size is automatically placed on hold for you. In the very rare case that the new size goes out of stock, a credit note will be issued for the value of the original order so that you can select a new item for exchange.

I Have Changed My Mind And Would Like A Refund

Don't worry, we know this happens in some cases. If this is the case then you will have to let our customer services team know via email. If the parcel has already entered the postal system the price of the label as stated within our returns pages will be deducted from any monies due so that we can cover the cost of providing you with the service. If your new item has already been dispatched, then unfortunately you would have to send your item back to us before any refunds are issued.

Can I Send An Item Back To You Using My Own Courier?

You are most welcome to send an item back to us using your own courier. Our couriers have been selected to help us with this service as they have a track record with us in accurate deliveries and a fast service. If you choose to use your own courier we will unfortunately not be able to cover the cost that you may incur unless agreed in writing with a member of our customer services team.

Is the parcel insured?

Your parcel is insured for the value of goods on your order. If your parcel is lost or stolen, you will still get your exchange and we will process a claim with the insurers.

 

Fit Guarantee Terms & Conditions

You can exchange an item under the Fit Guarantee only if the following terms are met:

  • The items for return are unworn, in re-saleable condition, complete with all swing tags & original packaging
  • You are within your orders returns period - 30 Days from the receipt of goods.

You can view our full online returns policy by clicking here